1.Scope and Acceptance

These Terms of Use (“Terms” or “AGB”) apply to all online and offline services provided by  Where to know Insights GmbH, Potsdamer Platz 10, 10785 Berlin, Germany (“Where to know”).

By accessing or using our platform, you agree to be bound by these Terms.

Client’s own terms shall not apply unless expressly accepted in writing.

2.Contract Formation and Duration

A contract becomes valid once an Order Form or online subscription is accepted, or when the Services are first used.

Unless otherwise agreed, the initial term is six (6) months , automatically renewing for twelve (12) months unless terminated in writing at least 30 days before renewal.

3.Access and User Accounts

Clients may authorize employees or agents to access the platform and are responsible for all user activities.

Login credentials must be kept confidential.

Clients must immediately inform Where to know of any unauthorized access or security incidents.

4.Fees and Payment

Fees are defined in the respective Order Form or subscription plan.

All prices exclude VAT and other applicable taxes.

Invoices are payable within 14 days (Net 14) from issue.

Late payments bear interest at 5 % p.a. above the European Central Bank base rate.

5.Service Availability and Maintenance

Where to know endeavours to maintain an average annual platform availability of at least 99.5 %, excluding planned maintenance or events beyond our control.

Maintenance windows are announced in advance whenever possible.

6.Proper Use of the Platform

Clients shall use the Services solely for legitimate business purposes and may not:

Where to know may temporarily suspend access if misuse is detected.

7.Intellectual Property

All intellectual-property rights in the platform and its analytics remain with Where to know.

Clients receive a limited, non-exclusive, non-transferable licence to use the Services during the contract term.

Client logos and content remain the client’s property.

Where to know may display the client’s logo and name as a reference unless the client objects in writing.

8.Data Protection and Confidentiality

Both parties comply with applicable data-protection laws, including the GDPR.

If Where to know processes personal data on behalf of the client, the Data Processing Agreement (DPA) applies.

Each party must treat all confidential information as strictly confidential.

This obligation continues for five (5) years after termination; for trade secrets and proprietary know-how, it continues indefinitely.

9.Liability

Where to know is liable for intent and gross negligence.

For slight negligence, liability applies only to breaches of essential contractual duties and is limited to the fees paid in the preceding twelve (12) months.

Liability for indirect or consequential damages (such as data loss or lost profits) is excluded.

These limitations do not apply to injury to life, body or health.

10.Termination

Either party may terminate with 30 days’ written notice before renewal.

Termination for good cause remains unaffected.

Upon termination, client access ends and data will be deleted or returned in accordance with the DPA.

11.Changes to the Terms

Where to know may update these Terms to reflect legal, technical, or commercial developments.

Clients will be notified by email or via the platform.

If the client does not object within 30 days, the updated Terms are deemed accepted.

12.Governing Law and Jurisdiction

These Terms are governed by German law.

The exclusive place of jurisdiction is Berlin, Germany.

13.Language and Availability

The English version governs in case of discrepancies with any translation.

The current Terms are always available at www.wheretoknow.com/terms.

Additional Notice

For contractual customers, these Terms are supplemented by the Master Service Agreement (MSA) and the Data Processing Agreement (DPA), which define detailed commercial and data-protection conditions.