Review Emotion
AI (Authentic Intelligence) Reply
Competition
Brand Portfolio
Food & Beverage
Reporting Suite
Searching & Booking
Arrival & Check-in
Cleanliness
Service
Room Comfort
Hotel Facilities
F&B Experience
Departure & Checkout
Post-Stay & Return 
One-stop solution for hotel reputation and operations
Built for guest-centric usability, Where to know brings scattered reviews into one operational picture - so every team knows what to fix, what to protect, and what to prioritize next.
Guest-centric by design, Effortless for hotel teams
Across every module, a guest-centric mindset and staff-first usability shape the experience — turning feedback into the “so what?” and next steps in minutes.
Focus on what matters during your selected period
Translate guest sentiment into operational language
A seamless loop from reviews to insights to action — with follow-up built in
Core Capabilities
Review Emotion (Temperature)
Catch issues before ratings drop
Go beyond ratings to detect sentiment shifts early, before they become reputation or service issues.
Typical use cases
- Peak-season pressure signals
- Validate changes after renovations or process updates
- Early warning for recurring friction points
Value
- Faster risk detection
- Clearer prioritisation for management
AI (Authentic Intelligence) Reply
Faster replies, Same brand voice
Generate on-brand, situation-aware replies that stay professional, consistent, and aligned with your standards.
What it helps with
- Draft on-brand replies for different situations and emotions
- Support multilingual guest communication
Outcomes
- Shorter response time
- More consistent guest communication
- Lower reputational risk
Competition (Trends)
Know where you stand & why
Track how guest expectations shift in your market and spot where competitors are gaining (or losing) momentum.
What you can do
- Monitor market and competitor shifts over time
- PIdentify emerging strengths and risk areaseak
- Support pricing, positioning, and service priorities
For
- General Manager
- GQuality Manager
- Marketing
- Regional teams
Brand Portfolio (Loyalty Program)
Brand consistency at scale
Keep brand delivery aligned across properties while preserving what makes each hotel feel unique.
What it supports
- Portfolio-wide brand consistency monitoring
- Loyalty recognition and experience stability
- Regional and cluster-level visibility for leadership
Value
- Fewer “experience gaps” across the portfolio
- Stronger brand trust, especially for repeat guests
Food & Beverage (Flavor Profile)
Turn dining feedback into menu & service decisions
Make F&B feedback actionable across breakfast, restaurants, bars, and in-room dining.
Use cases
- Review new menus and seasonal offerings
- Improve service rhythm and quality consistency
- Refine concepts and guest experience details
Outcomes
- Clearer improvement priorities for F&B leaders
- Stronger guest perception and repeat intent
Reporting Suite (Action Plans)
From insights to actions
Create a repeatable rhythm: review → decide → execute → measure impact.
What it delivers
- Leadership-ready weekly/monthly summaries
- Clear action focus for teams
- Easier operational reviews and follow-ups
Value
- Less manual reporting time
- Faster alignment in meetings
- Improvements you can track over time
Less noise, More clarity, Better decisions
Hotels don’t need more dashboards — they need faster alignment, consistent execution, and clearer priorities.
From fragmented guest reviews to strategic intelligence.
All in one powerful platform.
Contact
info@wheretoknow.com
A product by Where to know Insights GmbH, Berlin, Germany · HRB 275003 B · © 2026 Where to know, All Rights Reserved.